Privacy Policy
Effective Date: [Insert Date]
At Nickobi Royal Frames & Photography Studios (“Nickobi Royal Frames”, “Nickobi”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our services, or interact with us online or offline.
By accessing our Website or using any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with us.
Personal Information
When placing an order, making an enquiry, booking a studio session, renting equipment, or contacting us, we may collect:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Address
- Company or Organisation Name (where applicable)
- Payment Information (processed securely through third-party payment providers)
- Order History
- Customer Support Communications
Uploaded Files
To provide our printing and framing services, you may upload:
- Photographs
- Artwork
- Certificates
- Logos
- Posters
- Designs
- Memorabilia images
- Other digital files
These files are used solely for completing your requested services unless you provide separate consent for promotional use.
Technical Information
When you visit our Website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Referral Sources
- Date and Time of Visit
- Website Usage Statistics
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Print and frame your submitted files
- Deliver products to your preferred location
- Respond to enquiries and customer support requests
- Manage studio bookings
- Process equipment rentals
- Improve our products and services
- Send order confirmations and updates
- Process payments securely
- Prevent fraud and unauthorised transactions
- Comply with legal obligations
With your consent, we may also send promotional emails, newsletters, product launches, exclusive offers, and special discounts.
You may opt out of marketing communications at any time.
3. Customer Photos & Artwork
Your photographs and uploaded artwork remain your property.
Nickobi Royal Frames does not claim ownership of your images.
We use uploaded files solely for:
- Printing
- Framing
- Quality control
- Order fulfilment
- Customer support
We will never sell or license your images to third parties.
If we would like to feature your completed project in our portfolio, social media pages, advertisements, or website, we will request your permission before doing so unless the content has already been publicly shared with us for promotional purposes.
4. Payment Information
For your security, Nickobi Royal Frames does not store your debit card, credit card, or banking details on our servers.
Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.
Please refer to the privacy policies of your selected payment provider for information on how they handle your payment data.
5. Cookies
Our Website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep you logged in (where applicable)
- Analyse website traffic
- Improve website performance
- Measure marketing effectiveness
You may disable cookies through your browser settings; however, some Website features may not function properly.
6. Sharing Your Information
We respect your privacy and do not sell your personal information.
We may share limited information with trusted third parties only where necessary to provide our services, including:
- Delivery and courier companies
- Payment processors
- Website hosting providers
- Email and SMS communication providers
- Marketing platforms (where consent has been given)
- Legal or regulatory authorities where required by law
These third parties are required to protect your information and use it only for authorised purposes.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
Uploaded design files may be retained for a reasonable period to assist with reorders or warranty requests unless you request their deletion, subject to legal or operational requirements.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to use commercially acceptable methods to protect your data, no online transmission or electronic storage method can be guaranteed to be 100% secure.
9. Your Rights
Subject to applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permissible
- Object to certain types of data processing
- Withdraw consent for marketing communications
- Request a copy of your personal information in a portable format
To exercise any of these rights, please contact us using the details below.
10. Children’s Privacy
Our Website and services are not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it promptly.
11. Third-Party Links
Our Website may contain links to third-party websites, social media platforms, or external services.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.
12. Marketing Communications
With your permission, we may occasionally send:
- Product announcements
- Promotional offers
- Discounts
- Framing inspiration
- Photography tips
- Company news
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.
13. Changes to This Privacy Policy
Nickobi Royal Frames & Photography Studios may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.
The revised version will be published on this page with an updated effective date. Continued use of our Website or services after any changes indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Nickobi Royal Frames & Photography Studios
Website: https://nickobigroup.com
Email: info@nickobigroup.com
Phone: +234 8167974331
Address: 80, Obafemi Awolowo Way, Olowu Junction, Ikeja, Lagos, Nigeria.
We are committed to responding to privacy-related enquiries promptly and in accordance with applicable data protection laws.
