Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- My account
- Ordering
- Location
- Pricing
- Frame Selection
- Delivery
- Quality Assurance
- Equipment Rental
- Studio Rental
My account
1. Do I need to create an account before placing an order?
No. You can place an order as a guest. However, creating an account allows you to track your orders, save your details for future purchases, and access your order history more conveniently.
Â
2. How do I create a Nickobi Royal Frames account?
Click on the My Account or Sign Up button on our website and complete the registration form with your basic details.
3. I forgot my password. What should I do?
Simply click the Forgot Password link on the login page and follow the instructions sent to your registered email address.
Â
4. Can I update my personal information?
Yes. Once logged into your account, you can update your name, phone number, email address, delivery address, and other account information at any time.
Â
5. Can I view my previous orders?
Yes. Registered users can access their order history through their account dashboard.
6. Is my personal information secure?
Yes. We take your privacy seriously and use appropriate security measures to protect your personal information. Please refer to our Privacy Policy for more details.
Ordering
1. How do I place an order?
Simply choose your preferred service, upload your photo or artwork if applicable, customize your order, and proceed to checkout. You may also place an order via WhatsApp or by visiting our showroom.
2. Can I order custom frame sizes?
Yes. We produce custom frames ranging from 4 × 6 inches up to 48 × 96 inches to suit your specific requirements.
3. Can I frame my own photographs or artwork?
3. Can I frame my own photographs or artwork?
4. Can I make changes after placing my order?
If production has not yet started, we'll do our best to accommodate changes. Please contact us immediately after placing your order.
5. Can I order multiple items at once?
Yes. You can order multiple frames, prints, or other products in a single order. Bulk orders are also welcome.
Â
6. Do you handle corporate or bulk orders?
Yes. We provide framing and printing services for businesses, schools, hotels, churches, interior designers, and corporate organisations. Please contact us for customised quotations.
Studio Rental
1. How do I book the photography studio?
You can reserve the studio by submitting the online booking form, chatting with us via WhatsApp, or booking and paying directly through our website.
2. What are your studio rental rates?
We currently offer two booking options:
- Premium Package – ₦40,000 per hour
- Standard Package – ₦30,000 per hour
3. What is included in the studio rental?
Studio bookings include access to our professional shooting space, lighting setup, selected backgrounds, reliable power supply, and a comfortable working environment.
4. Is there a makeup room available?
Yes. We have a dedicated makeup studio available for clients and makeup artists at a small additional fee.
5. What types of shoots can I use the studio for?
Our studio is suitable for portraits, family sessions, fashion photography, commercial shoots, product photography, branding sessions, podcasts, interviews, video production, and content creation.
6. Can I bring my own photographer or crew?
Yes. Clients are welcome to use our studio with their own photographers, videographers, makeup artists, stylists, or production teams. Our goal is to provide a comfortable, professional creative space that supports your project from start to finish.
Equipment Rental
1. What photography equipment can I rent?
We offer a wide selection of cameras, studio lighting, flashes, softboxes, backdrops, light stands, modifiers, continuous lights, and photography accessories.
2. Who can rent photography equipment?
Our equipment is available for photographers, videographers, filmmakers, content creators, students, agencies, and production teams.
3. Do I need to make a reservation?
Yes. We recommend reserving equipment in advance to ensure availability on your preferred date.
4. Can I rent equipment together with the studio?
Absolutely. Many customers rent our photography equipment alongside their studio booking for added convenience.
5. How long can I rent equipment?
Equipment is available for daily or project-based rental, depending on your requirements and availability.
6. What happens if rented equipment is damaged?
Customers are responsible for returning all rented equipment in the same condition it was received. Charges may apply for damaged, lost, or missing items.
Quality Assurance
1. What makes Nickobi Royal Frames different?
With over 40 years of experience, we combine skilled craftsmanship, premium materials, and personalised customer service to deliver exceptional framing and printing solutions.
2. Where are your frames made?
All frames are handcrafted at our production facility located on Obafemi Awolowo Way, Ikeja, Lagos, allowing us to maintain complete quality control.
3. What type of printing paper do you recommend?
For professional and long-lasting results, we recommend our premium archival fine art paper. Photo Lustre paper is also available for customers seeking a more economical option.
4. Do you inspect products before delivery?
Yes. Every product undergoes careful quality inspection before collection or shipment.
5. What if my product arrives damaged?
Please contact us immediately after receiving your order. We'll investigate the issue and work with you to provide an appropriate resolution.
6. Do you use quality framing materials?
Yes. We carefully source premium mouldings, glass, matboards, backing materials, and finishing accessories to ensure every frame meets our quality standards.
Delivery
1. Do you offer nationwide delivery?
Yes. We deliver completed orders throughout Nigeria using reliable courier and logistics partners.
2. Why cannotIreceive the SMS verification code?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur ac tortor sit amet est egestas lacinia vitae sit amet sem. Aliquam fringilla ex at lorem faucibus auctor. Duis sollicitudin nec nunc vitae interdum. Maecenas a tempus quam. Suspendisse sit amet erat vehicula, fermentum ipsum sit amet, tincidunt sapien. Duis scelerisque quis ligula et fermentum. Donec id finibus neque, in commodo diam.
3. How long does production take?
Most standard orders are completed within 48–96 business hours. Larger or bulk orders may require additional production time.
4. Can I collect my order instead of using delivery?
Yes. Customers may choose showroom pickup once their order is ready.
5. How will I know when my order is ready?
Our team will notify you by phone, WhatsApp, SMS, or email once your order has been completed.
6. Are my frames packaged securely?
Yes. Every order is professionally packaged to minimise the risk of damage during transportation.
Frame Selection
1. How do I choose the right frame?
Our team will help you select the ideal frame based on your artwork, décor style, colour preferences, and budget.
2. What is the difference between a matted and an unmatted frame?
A matted frame includes a decorative matboard placed between the artwork and the frame, adding depth while protecting the artwork from touching the glass. An unmatted frame places the artwork directly within the frame without this border.
3. What frame materials do you offer?
We offer a wide range of wooden, synthetic, metallic, and premium decorative frame mouldings suitable for homes, offices, galleries, and commercial spaces.
Â
Â
4. What glass options are available?
Depending on your project, we offer standard glass, non-reflective glass, acrylic glazing, and other protective options.
5. Can you frame certificates, jerseys, medals, or memorabilia?
Yes. We specialise in custom framing for certificates, awards, jerseys, medals, artwork, photographs, keepsakes, and memorabilia.
Â
6. Do you provide artwork or designs for framing?
Currently, we do not supply artwork directly. However, we can recommend free image resources and showcase artwork ideas from our social media platforms.
Pricing
1. How are your framing prices determined?
Pricing depends on factors such as frame size, moulding type, glass option, matting, printing requirements, and additional customisations.
2. Do you offer discounts?
Yes. Orders valued above ₦500,000 qualify for discounts of up to 10%. We also run promotional offers throughout the year.
3. Do your prices include delivery?
No. Delivery charges are calculated separately based on your delivery location and package size.
4. Can I request a quotation before placing an order?
Certainly. You can request a personalised quotation through our website, WhatsApp, phone, or by visiting our showroom.
5. Are there additional charges for installation?
Yes. Frame installation starts at ₦3,000 per frame, with a minimum installation fee of ₦8,000 for at least three frames. Logistics charges may also apply depending on your location.
Â
6. Do you require payment before production begins?
Yes. Orders are processed after payment has been confirmed unless otherwise agreed.
Location
1. Where is Nickobi Royal Frames located?
Our showroom and production studio are located at:
Old 80 / New 195, Obafemi Awolowo Way, Olowu Street, Ikeja, Lagos 100213, Nigeria.
2. How can I find your showroom?
Simply search for "Nickobi Royal Frames" or "Olabode House" on Google Maps for accurate directions.
3. Can I visit your showroom before placing an order?
Yes. We welcome walk-in customers during our business hours to view our frame samples, discuss projects, and receive professional advice.
4. Do you only serve customers in Lagos?
No. While our showroom is in Ikeja, we accept orders from customers across Nigeria and offer nationwide delivery.
Â
5. Do you have parking space?
Yes. Customers visiting our showroom can conveniently access nearby parking.
Â
6. What are your business hours?
Our business hours are displayed on our website and Google Business Profile. Please contact us if you require assistance outside normal working hours.
